Terms and Conditions of Sale

Art. 1 – General Provisions

  1. By browsing this area, the user accesses https://www.fontanabags.it/shop-online/, available at the URL: https://www.fontanabags.it/shop-online/ (hereinafter referred to as “www.fontanabags.it”). Browsing the website and transmitting a purchase order implies acceptance of the Terms and Data Protection Policies adopted by the website, as specified herein.
  2. These General Terms and Conditions of Sale apply exclusively to purchases made on the website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree No. 70/03) by:

Roberto Fontana Business Registered Office: Via Mercanti 6, Gallarate, VA 21013 VAT number: 02332010129 Registered with REA, number VA250317

  1. The user must read these General Terms and Conditions of Sale before accessing the products provided by the site, which will be deemed unequivocally accepted upon purchase.
  2. Users are encouraged to download and print a copy of the purchase form and these General Terms and Conditions of Sale, which www.fontanabags.it reserves the right to unilaterally modify without prior notice.

Art. 2 – Purpose

  1. These General Terms and Conditions of Sale govern the offer, transmission, and acceptance of purchase orders for products on www.fontanabags.it. They do not, however, regulate the provision of services or the sale of products by parties other than the seller, present on the same site via links, banners, or other hypertext connections.
  2. Before placing orders or purchasing products and services from third parties, users are encouraged to verify their terms of sale.

Art. 3 – Conclusion of the Contract

  1. To complete a purchase contract, users must complete the electronic form and submit it following the relevant instructions.
  2. The form includes references to the General Terms and Conditions of Sale, images and prices of each product, accepted payment methods, delivery methods and costs, references to the conditions for exercising the right of withdrawal, and information on returns.
  3. Before concluding the contract, users will be asked to confirm they have read the General Terms and Conditions of Sale, including information about the right of withdrawal and data protection.
  4. The contract is concluded when the seller receives the completed form, after verifying the accuracy of the data provided.
  5. Users are obliged to pay the price upon completing the online order submission process by clicking the “PLACE ORDER” button at the end of the guided procedure.
  6. Upon conclusion of the contract, the seller will take charge of the order for its fulfilment.

Art. 4 – Registered Users

  1. By completing the registration process, users agree to follow the website’s instructions and provide accurate and truthful personal data.
  2. Once registered, users will receive a confirmation email at the provided email address. This confirmation must be communicated within seven days. After this period, if confirmation is not received, www.fontanabags.it will be released from any commitments towards the user.
  3. The confirmation releases www.fontanabags.it from any responsibility for the data provided by the user. The user is obliged to promptly inform www.fontanabags.it of any changes to their data.
  4. If inaccurate or incomplete data is provided, or if payment disputes arise, www.fontanabags.it reserves the right to suspend or deactivate the service until the issues are resolved.
  5. Upon initial activation of a profile, www.fontanabags.it will assign a username and password, which the user acknowledges as the access validation system for the services. The user is responsible for safeguarding access credentials and ensuring they are not shared with third parties.

Art. 5 – Product Availability

  1. Product availability refers to the status at the time the user places an order. This availability is indicative, as products may be sold to other customers before the order is confirmed.
  2. Even after sending an order confirmation email, partial or total unavailability of the goods may occur. In this case, the order will be adjusted automatically, and the user will be promptly informed via email.
  3. If the user requests order cancellation due to unavailability, www.fontanabags.it will refund the amount paid within 15 days.

Art. 6 – Products Offered www.fontanabags.it sells: Bags, suitcases, and leather goods. The detailed offer can be found on our website at: https://www.fontanabags.it/shop-online/ Art. 7 – Payment Methods and Prices

  1. The price of the products is as indicated on the website, except in the case of obvious errors.
  2. In the event of an error, www.fontanabags.it will notify the buyer promptly and allow them to confirm the order at the correct price or cancel it. There will be no obligation to supply the product at the incorrect lower price.
  3. Prices on the site include VAT but exclude shipping costs, which are calculated at checkout. Prices are subject to change without notice, except for confirmed orders.
  4. Payment can be made via:

PayPal, Nexi, major credit cards, bank transfer, or cash on delivery. Art. 8 – Delivery

  1. www.fontanabags.it ships to the entire Italian territory, excluding Vatican City and the Republic of San Marino.
  2. www.fontanabags.it will only deliver to the address provided by the user during purchase.
  3. Delivery generally takes 2–4 days, or, if no date is specified, within the estimated timeframe indicated during checkout. In any case, delivery will occur within 30 days from the order confirmation date.
  4. If delivery is not possible, the order will be sent to the depot. In this case, a notice will specify the location of the order and the procedures for arranging a new delivery.
  5. If the buyer cannot be present at the delivery address at the agreed time, they must contact us to arrange a new delivery date.
  6. If delivery cannot take place due to reasons not attributable to us within 30 days after the order is available for delivery, we will consider the contract resolved.
  7. In the event of contract termination, amounts paid will be refunded, including delivery costs, except for additional costs incurred from choosing a delivery method other than the standard offered. Refunds will occur within 7 days from the contract termination date. Any transport costs resulting from the resolution will be charged to the buyer.
  8. Shipping costs are borne by the buyer and are explicitly stated at the time of order placement.

Art. 9 – Transfer of Risk

  1. Risks relating to the products are transferred to the buyer upon delivery. Ownership of the products is acquired once full payment, including shipping costs, has been received, or upon delivery if it occurs at a later time.

Art. 10 – Warranty and Commercial Conformity

  1. The seller is liable for any defects in the products offered on the website, including non-conformity with the ordered products, under applicable Italian law.
  2. If the buyer acts as a consumer (i.e., any individual acting for purposes unrelated to their business or professional activity), this warranty is valid if the defect occurs within 24 months from delivery, the buyer formally reports the defect within 2 months of recognition, and the return form is correctly completed online.
  3. In the event of non-conformity, the consumer is entitled to free repair or replacement of the products, an appropriate price reduction, or contract termination and refund of the price.
  4. All return costs for defective products will be borne by the seller.

Art. 11 – Right of Withdrawal

  1. In accordance with applicable laws, the buyer has the right to withdraw from the purchase without penalties and without providing a reason within 14 days of receiving the products, as per Article 57 of Legislative Decree 206/2005.
  2. For multiple purchases made with a single order and delivered separately, the 14-day period starts from the receipt of the last product.
  3. To exercise the right of withdrawal, users may email their order number and name to:

[email protected]

  1. The buyer may also submit any explicit declaration of withdrawal or alternatively transmit the standard withdrawal form as per Annex I, Part B, Legislative Decree 21/2014 (not mandatory).
  2. Returned products can be delivered to any store in Italy, as listed on our website, or sent to:

Fontanabags – Via Mercanti 6 – Gallarate, VA 21013

  1. Products must be returned intact, in their original packaging, complete with all parts and accompanying fiscal documentation. After verifying compliance, the site will refund the amount paid for the returned products within a maximum of 14 days, including any shipping costs.
  2. As per Article 56, Paragraph 3 of Legislative Decree 206/2005 (amended by Legislative Decree 21/2014), the site may suspend the refund until receipt of the goods or proof of return shipment.
  3. The right of withdrawal does not apply to services and products included in Article 59 of Legislative Decree 206/2005.
  4. Refunds will be made using the same payment method chosen by the buyer during the purchase. For bank transfers, the user must provide IBAN, SWIFT, and BIC for processing the refund.

Art. 12 – Data Processing

  1. Buyer data is processed in compliance with applicable personal data protection laws, as specified in the Privacy Policy section in accordance with Article 13 of Regulation (EU) 2016/679.

Art. 13 – Safeguard Clause

  1. If any provision of these General Terms and Conditions of Sale is found to be invalid for any reason, this will not affect the validity and enforceability of the remaining provisions.

Art. 14 – Contact Information

  1. For any information requests, please email [email protected], call +39 347 6009177, or send correspondence to:

Via Mercanti 6, Gallarate, VA 21013 Art. 15 – Governing Law and Jurisdiction

  1. These General Terms and Conditions of Sale are governed by Italian law, except for any mandatory provisions of the buyer’s country of habitual residence. Interpretation, execution, and termination of these terms are subject exclusively to Italian law.
  2. Any disputes arising from or relating to these terms will be resolved exclusively by the Italian judicial authority. If the user qualifies as a Consumer, disputes will be resolved by the court of the buyer’s domicile or residence under applicable law.

These terms were drafted on 13/04/2021.